VegExpress Nigeria Privacy Policy
Effective Date: [15/06/2025]1. Introduction
Welcome to VegExpress Nigeria, your trusted source for premium fresh, frozen, and dried fruits and vegetables. Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, place orders, or engage with our services online or offline.
2. Information We Collect
A. Personal Information
When you use our site or contact us, we may collect:
- Full name
- Email address
- WhatsApp number and/or phone number
- Delivery address
- Payment information (via secure third-party processors)
- Order details and preferences
- Messages or inquiries sent via forms or WhatsApp
B. Non-Personal Information
We may automatically collect:
- Browser type and device
- IP address
- Pages visited and time spent
- Cookies (explained below)
3. How We Use Your Information
We use your information to:
- Process and deliver your orders
- Communicate updates and respond to inquiries
- Send promotional messages (only if you opt-in)
- Improve our website and product offerings
- Prevent fraudulent activity and ensure security
4. Sharing Your Information
We do not sell or rent your personal information. We only share it with:
- Delivery partners (for shipping logistics)
- Payment processors (for secure transactions)
- IT service providers (to support our systems)
- Legal authorities (if required by law)
5. Marketing Communications
You may choose to receive updates, recipes, and promotions via:
- SMS
You can opt out at any time by clicking "unsubscribe" or replying "STOP" on WhatsApp.
6. Cookies & Tracking
Our website uses cookies to:
- Personalize your experience
- Analyze website traffic
- Remember your cart and preferences
You can control cookie preferences through your browser settings.
7. Data Storage & Security
We store your information on secure, encrypted servers. We take appropriate security measures to protect against unauthorized access, disclosure, alteration, or destruction of your personal data.
8. Your Rights
You have the right to:
- Request access to your personal data
- Correct or update inaccurate information
- Withdraw consent for marketing
- Request deletion of your account/data
To exercise any of these rights, please email us at: vegexpress001@gmail.com
9. Children's Privacy
VegExpress does not knowingly collect data from children under 13. If we become aware of such data, we will delete it promptly.
10. Third-Party Links
Our site may contain links to third-party services (e.g., Instagram, Paystack, Google Maps). We are not responsible for their privacy practices and encourage you to read their policies.
11. Policy Updates
This Privacy Policy may be updated from time to time. Any changes will be posted on this page with the effective date.